Refund policy

Refund and Cancellation Policy

Last updated: July 31, 2026

This policy covers two separate things: your Club membership, and products you order from the Club. Membership cancellation and product refunds work differently, so both are explained below.

Membership

Terms. Membership runs in 12-month terms, billed monthly. You can cancel at any time. No fees, no penalties, no questions.

How to cancel. Log into your account and manage your subscription, or email info@loyalamericanclub.com and we will process it within 2 business days.

What happens when you cancel. No further charges after cancellation. Your access, member benefits, and drop eligibility continue through the end of the billing period you have already paid for, then end.

Refunds. Monthly fees already paid are non-refundable, since they cover access you have already had. If we have billed you in error, or you cancel within 48 hours of your first signup, email us and we will refund it.

Canceling membership does not cancel a product order. If you have a pre-order in progress and then cancel your membership, we will still ship your order. To cancel the order itself, see below.

Rejoining. You can rejoin anytime at the current rate, subject to availability. Founding status belongs to the founding window and does not return with a new membership.

Product Orders

Pre-orders. Some releases, including The Founder's Coin, are struck to order after the ordering window closes. Your card is charged at the time of purchase, and the product ships on the timeline stated on the product page at the time you order.

Canceling a pre-order. You may cancel a pre-order at any time before it ships, for any reason, for a full refund. Email info@loyalamericanclub.com with your order number and we will process it within 2 business days. Refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

If we miss the shipping date. If a release cannot ship by the date stated at the time of your order, we will email you with a revised date and the option to cancel for a full refund. You do not need to do anything to keep your order active, and you can cancel at any point up until it ships.

Returns. Once a product has shipped, all sales are final. We do not accept returns or exchanges on Club products. These are limited releases produced in fixed quantities, and returned items cannot be resold or reissued.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or is not what you ordered, email info@loyalamericanclub.com within 14 days of delivery with your order number and photos. We will replace the item or refund it in full, at no cost to you. This applies regardless of the no-returns policy above.

Lost or undelivered packages. If tracking shows your order as delivered but you did not receive it, contact us within 14 days of the delivery date and we will work with the carrier to resolve it.

Address changes. Email us before your order ships to update your shipping address. We cannot reroute a package once it is in the carrier's hands.

Contact

For anything related to this policy, email info@loyalamericanclub.com.